ARCHĒA Therapy (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose your information when you visit our website, purchase services, or work with us.

What information we collect
We may collect personal information such as:

• your name, email address, phone number, and billing details

• booking details (appointment times, time zone, communication preferences)

• information you choose to share in forms, emails, or messages related to your goals and experience

• technical information related to website use (e.g., device, browser, IP address) via standard analytics tools

We only collect information that is reasonably necessary to provide our services, manage bookings and payments, and communicate with you.

How we collect your information
We collect information when you:

• submit a form on our website

• book a call or session

• purchase a service

• email or message us

• interact with our website and pages (via cookies/analytics)

  How we use your information
  We use your information to:

• deliver services and provide support

• manage bookings, scheduling, and communications

• process payments and send order confirmations/receipts

• send service-related emails (e.g., booking links, session details, reminders, prep information)

• improve our website and client experience

• comply with legal and tax obligations

We do not sell your personal information.

Payments
Payments are processed by third-party providers (e.g., Stripe and/or PayPal). We do not store your full payment card details. Your payment provider handles your payment information in accordance with their own privacy policies.

Disclosing your information
We may share your information with trusted service providers only where necessary to operate our business, such as:

• website hosting and ecommerce platform providers

• scheduling and video conferencing tools (e.g., Zoom)

• email service providers

• payment processors

• professional advisers (e.g., accountant) where required for legitimate business purposes

We take reasonable steps to ensure third parties handle information appropriately.

Confidentiality and its limits
Information you share in connection with sessions and services is treated as confidential. However, there are limits where disclosure may be required, such as:

• where there is an immediate and serious risk to your safety or the safety of others

• where disclosure is required by law

• where you provide consent to share information (for example, requesting coordination with another practitioner)

  Storage and security
  We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored using secure third-party systems (for example, website, email, scheduling, and cloud services). No method of transmission or storage is 100% secure, but we work to safeguard your data using appropriate measures.

  Cookies and analytics
  Our website may use cookies and analytics tools to understand traffic and improve performance. You can disable cookies in your browser settings, though some website features may not function as intended.

  Access and correction
  You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

  Contact
  If you have questions about this policy or your information, contact:
  Email: hello@archea.com.au